FAQs
SHIPPING
When will my order ship?
Orders are typically shipped within three to five business days to the address provided. During times of high volume, such as after large releases or sales such as Holiday or Black Friday, please allow up to five to seven business days for your order to ship.
We are not responsible for delays caused by the postal system, UPS or FedEx, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. While most packages will arrive on schedule, please keep in mind weather-related delays are always a possibility.
Please note, packages shipped via upgraded shipping are still subject to our normal processing times. For more information on individual service levels and their time in transit, please see below.
If an item is a pre-order item (see next FAQ) it will be clearly noted on the product page.
Do you ship internationally?
Not yet! For now, we ship anywhere in the United States, Canada, and Mexico.
Can I pick up my order in “store”?
Absolutely! If you’re local to the DFW areas! Before checking out, choose “Local Pickup" on the step immediately after your cart is complete.
USPS shows my package has been delivered, but I haven't received it. What should I do?
YBR, LLC is not responsible for lost or damaged packages. Any delays with USPS shipping or products that are lost or damaged in the mail are the responsibility of USPS. The US Postal Service will be responsible once we ship the packages. If your order shows delivered by USPS but you haven't received it, you will need to contact your local Post Office to obtain information regarding your package or file a claim.
YBR, LLC is not responsible for:
Delays with USPS shipping. Products that are lost or damaged in the mail. The US Postal Service will be responsible once we ship the packages. Shipments marked as delivered by the Post Office but you have not received it.
My package was refused or marked as undeliverable. What should I do?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. YOU WILL BE CHARGED THE UNDELIVERABLE FEE THAT THE COURIER CHARGES US If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the courier will be deducted from your refund.
How much is shipping?
Shipping rates depend on their weight of your package and are determined by the carriers we use (USPS, UPS, & FedEx).
RETURNS
How long do I have to return?
14 days of receipt of delivery or in-store receipt
What items are returnable?
If within 14 days of receipt of delivery, in original condition, unwashed and unworn most items are eligible for return. Items must not be worn, used or tampered with and must be placed into their original packing. If items are in less than perfect condition the items will be sent back at the customer’s expense, or YBR, LLC, at its sole discretion, may charge a restocking fee. Refunds are issued back to the original method of payment or with an online credit.
I received a damaged or defective item. What should I do?
Damaged items MUST be reported within 5 days of receiving the goods. Holiday items are non returnable and non refundable unless damaged which must be reported within 5 days.
What items are not returnable?
Free gifts or promotional items including clearance/discounted items, mystery bundles, holiday items, hair accessories or swimsuits (for hygienic reasons).
Are there any charges for returns?
There are no charges for returns as long as RMA# is obtained correctly and items are shipped back in original packaging. Original shipping charges are non-refundable. You are responsible for return shipping charges. Items that are returned not following the instructions listed above will be charged a 15% restocking fee.
Do you offer exchanges?
Due to our limited quantities and high demand of our products, we are unable to offer exchanges for online orders at this time. Returned merchandise will be processed for a refund or store credit only.
We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.
How do I return an item?
Enter your order number and email address in the fields above and click "Lookup" . Follow the on-screen instructions and select the items you want to return You will get a confirmation email with shipping guidelines.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your return will be processed, and a credit will automatically be applied original method of payment or store credit issued, within 10 business days from the date we receive the return.
Can I return sale items?
All sale items purchased are final sale and are ineligible for return, exchange, or store credit.
Original Payment
YBR, LLC will refund the cost of the returned merchandise as soon as we receive the delivery, and will send you an email to confirm that the return has been completed. Refunds are in the form of original payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. NOTE: We do not accept C.O.D. deliveries for returns, exchanges or any delivery of any sort. Also, we don't refund original shipping and handling charges.
How do I change or cancel my order?
We all want our orders to arrive as quickly as possible, for this reason, we are unable to change or edit an order after it has been submitted. If you need to cancel an order, please email us at jan@shopyellowbrickroad.com within 2 hours after making your purchase. Once your order has been processed, we will be unable to cancel you order. We apologize for any inconvenience and will do our best to assist you. Requests MUST be submitted via email to jan@shopyellowbrickroad.com. We are unable to cancel orders via Facebook, Messenger, or Instagram.
How do I know if my order was placed successfully?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. If you placed an order but have not received the order confirmation email, please check your spam/junk folder. If you’re still unable to locate your order confirmation email, please login to your account or reach out to us for assistance.
Pre-Loved Resale
Pre-Loved Resale- Brands we accept :
Appaman
Central Park West
Ceros
Chaser
Design History
DL 1961
Flowers by Zoe
Habitual Girl
Hanna Andersson
Hannah Banana
Hayden Girl
Heart & Arrow
Joe’s Jeans
Lola & the Boys
Love Daisy
Mia
Mila & Rose
Miss Behave
Paper Flower
Pixie Lane
Rivet Apparel
Rock Candy
Rockets of Awesome
Rowdy Sprouts
Tiny Whales
Tractr
TweenStyle
Vintage Havana
What is our Pre-Loved program all about?
Help us reduce our carbon footprint by recycling your pre-loved clothing! You’ll earn money to use towards a future purchase (who does’t love savings) and you’ll have a chance to pass on your child’s beloved favorite sweater and pants to another child who will love them (& get to buy at a discount). Savings for everyone, especially Mother Earth!
How can I submit a pre-loved item?
Email us at info@shopyellowbrickroad.com with at least 3 photos of the garment and include the brand name and size. We will carefully screen items for snags, tears, broken zippers, and stains so please keep those “too worn” items with you or donate them. We will review and respond with whether we can resell it or not. If we are unable to resell your item, please take to a local donation center. As of now, we are only accepting clothing (no swimwear, accessories or shoes) sizes 6-16.