Preguntas frecuentes

14 days of receipt of delivery or in-store receipt

If within 14 days of receipt of delivery, in original condition, unwashed and unworn most items are eligible for return. Items must not be worn, used or tampered with and must be placed into their original packing. If items are in less than perfect condition the items will be sent back at the customer’s expense, or YBR, LLC, at its sole discretion, may charge a restocking fee. Refunds are issued back to the original method of payment or with an online credit.

Damaged items MUST be reported within 5 days of receiving the goods. Holiday items are non returnable and non refundable unless damaged which must be reported within 5 days. 

Free gifts or promotional items including clearance/discounted items, mystery bundles, holiday items, hair accessories or swimsuits (for hygienic reasons).

There are no charges for returns as long as RMA# is obtained correctly and items are shipped back in original packaging. Original shipping charges are non-refundable. You are responsible for return shipping charges. Items that are returned not following the instructions listed above will be charged a 15% restocking fee. 

Due to our limited quantities and high demand of our products, we are unable to offer exchanges for online orders at this time. Returned merchandise will be processed for a refund or store credit only.

We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.

Enter your order number and email address in the fields above and click "Lookup" . Follow the on-screen instructions and select the items you want to return You will get a confirmation email with shipping guidelines.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your return will be processed, and a credit will automatically be applied original method of payment or store credit issued, within 10 business days from the date we receive the return. 

All sale items purchased are final sale and are ineligible for return, exchange, or store credit.

YBR, LLC will refund the cost of the returned merchandise as soon as we receive the delivery, and will send you an email to confirm that the return has been completed. Refunds are in the form of original payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. NOTE: We do not accept C.O.D. deliveries for returns, exchanges or any delivery of any sort. Also, we don't refund original shipping and handling charges.

We all want our orders to arrive as quickly as possible, for this reason, we are unable to change or edit an order after it has been submitted. If you need to cancel an order, please email us at jan@shopyellowbrickroad.com within 2 hours after making your purchase. Once your order has been processed, we will be unable to cancel you order. We apologize for any inconvenience and will do our best to assist you. Requests MUST be submitted via email to jan@shopyellowbrickroad.com. We are unable to cancel orders via Facebook, Messenger, or Instagram.

Once you have completed your order, a confirmation email will be sent to the email address associated with your account. If you placed an order but have not received the order confirmation email, please check your spam/junk folder. If you’re still unable to locate your order confirmation email, please login to your account or reach out to us for assistance.