Preguntas frecuentes

Orders are typically shipped within three to five business days to the address provided. During times of high volume, such as after large releases or sales such as Holiday or Black Friday, please allow up to five to seven business days for your order to ship.

We are not responsible for delays caused by the postal system, UPS or FedEx, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. While most packages will arrive on schedule, please keep in mind weather-related delays are always a possibility.

Please note, packages shipped via upgraded shipping are still subject to our normal processing times. For more information on individual service levels and their time in transit, please see below.

If an item is a pre-order item (see next FAQ) it will be clearly noted on the product page. 

We do! Make sure to select your country at the top of the website to see prices in your currency. International orders can take up to a month to deliver, depending on location. You may contact us at info@shopyellowbrickroad.com to inquire further.

Absolutely! If you’re local to the DFW areas! Before checking out, use the code LOCALSHIP to avoid shipping charges and we will contact you to arrange pickup one your order is complete.

YBR, LLC is not responsible for lost or damaged packages. Any delays with USPS shipping or products that are lost or damaged in the mail are the responsibility of USPS. The US Postal Service will be responsible once we ship the packages. If your order shows delivered by USPS but you haven't received it, you will need to contact your local Post Office to obtain information regarding your package or file a claim.

Delays with USPS shipping. Products that are lost or damaged in the mail. The US Postal Service will be responsible once we ship the packages. Shipments marked as delivered by the Post Office but you have not received it.

My package was refused or marked as undeliverable. What should I do?

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. YOU WILL BE CHARGED THE UNDELIVERABLE FEE THAT THE COURIER CHARGES US If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the courier will be deducted from your refund.

Shipping rates depend on their weight of your package and are determined by the carriers we use (USPS, UPS, & FedEx).